MyParcel incident

Issue with special characters for shipments to non-NL countries.

Major Resolved View vendor source →

MyParcel experienced a major incident on August 23, 2024 affecting PostNL | Create normal shipment, lasting 149d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2024, 09:29 AM UTC
Resolved
Jan 20, 2025, 07:42 AM UTC
Duration
149d 22h
Detected by Pingoru
Aug 23, 2024, 09:29 AM UTC

Affected components

PostNL | Create normal shipment

Update timeline

  1. investigating Aug 23, 2024, 09:29 AM UTC

    Currently there is an issue with non common special characters when downloading labels for shipments to non-NL countries. In case you'll receive an error, please replace those special characters with 'regular' characters.

  2. identified Aug 23, 2024, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 20, 2025, 07:42 AM UTC

    This incident has been resolved.