MyOnlineStore experienced a minor incident on August 13, 2025 affecting Back office and Storefront and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 08:53 AM UTC
We signaleren op dit moment verminderde performance aan de emaildiensten. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance on our email services. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.
- monitoring Aug 13, 2025, 10:28 AM UTC
We hebben de oorzaak gevonden en het probleem verholpen, we blijven de situatie monitoren. We have identified the cause and resolved the issue, and will continue to monitor the situation.
- resolved Aug 13, 2025, 12:31 PM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.