MyOnlineStore experienced a major incident on October 7, 2025 affecting Back office and Storefront and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 11:58 AM UTC
We signaleren op dit moment verminderde performance op ons platform. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. We are noticing degraded performance across the platform. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.
- identified Oct 07, 2025, 12:30 PM UTC
We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.
- identified Oct 07, 2025, 12:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2025, 01:14 PM UTC
Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.
- resolved Oct 07, 2025, 01:35 PM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.