Platform outage
Affected: Back officeStorefrontCheckoutAPI
Timeline · 2 updates
- investigating Oct 21, 2026, 08:00 AM UTC
We are currently investigating and addressing the outage.
- resolved Oct 21, 2026, 08:07 AM UTC
The issue is resolved.
MyOnlineStore Outage History
MyOnlineStore is up right nowMyOnlineStore had 11 outages in the last 2 years totaling 16h 15m of downtime, averaging 0.5 incidents per month.
There were 11 MyOnlineStore outages since October 29, 2024 totaling 16h 15m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Interruption in e-mail originating from platform
Affected: WebmailMail
Timeline · 2 updates
- investigating Oct 20, 2026, 02:33 PM UTC
Currently our mail-server is down and we are investigating this issue.
- resolved Oct 20, 2026, 03:29 PM UTC
This incident has been resolved.
Degraded performance
Timeline · 3 updates
- identified Jun 11, 2026, 09:30 AM UTC
We signaleren op dit moment verminderde performance op ons platform. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. EN: We are noticing degraded performance across the platform. This may lead to longer loading times and in extreme cases even error messages.
- monitoring Jun 11, 2026, 09:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 10:09 AM UTC
This incident has been resolved.
Mijnwebwinkel.nl website beperkt beschikbaar
Affected: Back officeStorefrontCheckoutAPI
Timeline · 4 updates
- investigating Jan 28, 2026, 08:43 AM UTC
Op dit moment is onze website www.mijnwebwinkel.nl minder tot niet beschikbaar. Inloggen tot je beheeromgeving blijft mogelijk via https://account.mijnwebwinkel.nl/. EN: Our corporate websites are currently unavailable. You can still log in to your back office via https://account.mijnwebwinkel.nl/.
- identified Jan 28, 2026, 09:00 AM UTC
Onze hostingpartij lijkt de oorzaak van de verstoring gevonden en is het probleem aan het verhelpen. EN: Our hosting company appears to have found the cause of the disruption and is working to resolve the problem.
- monitoring Jan 28, 2026, 09:20 AM UTC
De website lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The website appears to be stabilising. We are actively monitoring the performance.
- resolved Jan 28, 2026, 09:49 AM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.
Platform offline
Affected: Back officeStorefrontCheckoutAPI
Timeline · 5 updates
- investigating Dec 05, 2025, 08:55 AM UTC
Momenteel is een deel van het platform van Mijnwebwinkel niet beschikbaar. We onderzoeken de oorzaak van dit probleem. EN: Parts of the MyOnlineStore platform are currently unavailable. We are investigating the cause of this problem.
- investigating Dec 05, 2025, 09:01 AM UTC
Een globale storing bij Cloudflare lijkt de oorzaak van het probleem. We zijn verder in onderzoek naar de oorzaak. EN: A global outage at Cloudflare appears to be the cause of the problem. We are continuing to investigate the cause.
- identified Dec 05, 2025, 09:14 AM UTC
Een globale verstoring bij Cloudflare blijkt de oorzaak van dit probleem. EN: A global outage at Cloudflare appears to be the cause of this problem.
- monitoring Dec 05, 2025, 09:17 AM UTC
Cloudflare geeft aan dat zij een oplossing hebben geïmplementeerd voor dit probleem. We houden de performance van het platform nauwlettend in de gaten. EN: Cloudflare indicates they have implemented a fix for this issue. We are closely monitoring the platform's performance.
- resolved Dec 05, 2025, 09:38 AM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.
Beperkte beschikbaarheid website
Affected: Back officeStorefrontCheckoutAPI
Timeline · 2 updates
- investigating Nov 21, 2025, 07:55 AM UTC
Door problemen bij onze hostingpartij is Mijnwebwinkel.nl minder tot niet beschikbaar. Inloggen in je beheeromgeving kan via account.mijnwebwinkel.nl. De hostingpartij is onderzoek naar de oorzaak van het probleem. EN: Due to issues with our hosting provider, our website Mijnwebwinkel.nl is unavailable. You can log in to your back office via account.mijnwebwinkel.nl. Our hosting provider is investigating the cause of the problem.
- resolved Nov 21, 2025, 08:46 AM UTC
De storing is voorbij en de website is weer stabiel. EN: The incident is over and the website is stable again.
Platform (gedeeltelijk) offline
Affected: Back officeStorefrontCheckoutAPI
Timeline · 10 updates
Verminderde performance
Affected: Back officeStorefrontCheckoutAPI
Timeline · 5 updates
- investigating Oct 07, 2025, 11:58 AM UTC
We signaleren op dit moment verminderde performance op ons platform. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. We are noticing degraded performance across the platform. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.
- identified Oct 07, 2025, 12:30 PM UTC
We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.
- identified Oct 07, 2025, 12:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2025, 01:14 PM UTC
Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.
- resolved Oct 07, 2025, 01:35 PM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.
Degraded performance (mail + webmail)
Affected: Back officeStorefrontCheckoutAPI
Timeline · 3 updates
- investigating Aug 13, 2025, 08:53 AM UTC
We signaleren op dit moment verminderde performance aan de emaildiensten. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance on our email services. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.
- monitoring Aug 13, 2025, 10:28 AM UTC
We hebben de oorzaak gevonden en het probleem verholpen, we blijven de situatie monitoren. We have identified the cause and resolved the issue, and will continue to monitor the situation.
- resolved Aug 13, 2025, 12:31 PM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.
Degraded performance store category pages
Affected: Back officeStorefrontCheckoutAPI
Timeline · 3 updates
- investigating Dec 09, 2024, 11:08 AM UTC
We signaleren op dit moment verminderde performance op ons platform: Categoriepagina's met producten laden erg langzaam. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance on our platform: Category pages with products load very slowly We are researching the cause of the incident.
- monitoring Dec 09, 2024, 11:50 AM UTC
Het platform is weer gestabiliseerd. We houden het scherp in de gaten. EN: The platform has stabilised again. We are actively monitoring the performance.
- resolved Dec 09, 2024, 02:24 PM UTC
Het platform is weer stabiel. EN: The platform is stable again.
Beheeromgeving / back-office: inloggen niet mogelijk
Timeline · 2 updates
- investigating Nov 21, 2024, 11:49 AM UTC
Het is op dit moment niet mogelijk om in te loggen in de beheeromgeving. We onderzoeken de oorzaak van dit probleem. EN: It is currently not possible to log in to the back office. We are investigating the cause of this problem.
- resolved Nov 21, 2024, 12:00 PM UTC
This incident has been resolved.