myFitApp experienced a major incident on October 26, 2020 affecting Cockpit and Core Services, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Cockpit and Core Services
Update timeline
- identified Oct 26, 2020, 09:20 AM UTC
The Mobile Pro cockpit is currently unavailable. The issue is identified and escalated. The functionality of the app is unaffected.
- monitoring Oct 26, 2020, 10:02 AM UTC
The root cause of the issue has been resolved but as this is DNS related it may take a number of hours to propagate through the internet. As such the cockpit may be available now depending on users refreshed DNS records.
- resolved Oct 26, 2020, 10:19 AM UTC
The issue has been resolved. It may take up to 6 hours for this to propagate and work on all users devices.