myFitApp incident

Event Listing and Bookings service issue

Major Resolved View vendor source →

myFitApp experienced a major incident on November 25, 2020 affecting Cockpit and Core Services and API, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 06:52 AM UTC
Resolved
Nov 25, 2020, 08:25 AM UTC
Duration
1h 32m
Detected by Pingoru
Nov 25, 2020, 06:52 AM UTC

Affected components

Cockpit and Core ServicesAPI

Update timeline

  1. identified Nov 25, 2020, 06:52 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 25, 2020, 07:38 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 25, 2020, 07:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2020, 08:25 AM UTC

    Event schedule service in the app resolved 50 minutes ago. Event Schedule in the Cockpit is fully functional again now. This issue was caused by an automatic upgrade of a service that we could not predict. We will take all measures that this can not re-occur in future. We apologize for the inconvenience caused.