myFitApp incident

Elevated API Errors

Critical Resolved View vendor source →

myFitApp experienced a critical incident on May 25, 2021 affecting Cockpit and Core Services and API, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2021, 12:23 PM UTC
Resolved
May 25, 2021, 02:21 PM UTC
Duration
1h 57m
Detected by Pingoru
May 25, 2021, 12:23 PM UTC

Affected components

Cockpit and Core ServicesAPI

Update timeline

  1. investigating May 25, 2021, 12:23 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating May 25, 2021, 12:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 25, 2021, 12:51 PM UTC

    We are continuing to investigate this issue.

  4. identified May 25, 2021, 12:52 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified May 25, 2021, 01:09 PM UTC

    Apps back online. Restoring remaining services in progress.

  6. monitoring May 25, 2021, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 25, 2021, 02:21 PM UTC

    We have verified all services, everything is running as normal again. We apologize for the inconvenience this has caused you, we are putting processes in place to make sure this can't re-occur.