myFitApp incident
Cockpit and Homescreens Availability Intermittent
myFitApp experienced a major incident on June 10, 2021 affecting Cockpit and Core Services, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2021, 08:38 PM UTC
We are currently investigating this issue.
- identified Jun 10, 2021, 08:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 10, 2021, 09:06 PM UTC
We have identified the issue. There is a network outage with our hosting provider. The issue is identified and engineers are working on it. We will post updates as we get them.
- identified Jun 10, 2021, 09:53 PM UTC
Our hosting provider is continuing to work on the problem and is making progress. We are waiting on updates to confirm that the problem is resolved.
- identified Jun 10, 2021, 11:19 PM UTC
Our hosting provider is making progress although we are still waiting for confirmation of resolution.
- identified Jun 11, 2021, 12:05 AM UTC
Our housing provider has restored network connectivity. Services should stay start to come back.
- identified Jun 11, 2021, 01:10 AM UTC
We are waiting for full service to resume from our hosting provider. The problem is still being worked on.
- resolved Jun 11, 2021, 02:19 AM UTC
The incident has been resolved by our service provider. All the services are up and running back as normal. We apologize for the inconvenience caused.