myFitApp incident

Intermittent response from specific partner APIs

Notice Resolved View vendor source →

myFitApp experienced a notice incident on August 3, 2022, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 09:51 AM UTC
Resolved
Aug 03, 2022, 12:17 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 03, 2022, 09:51 AM UTC

Update timeline

  1. investigating Aug 03, 2022, 09:51 AM UTC

    We investigating an issue where a partner APIs are failing. This is only affecting parts of the platform that are integrated to this partner. The issue started occurring at 07:45 UTC this morning and appears to be improving since 08:00UTC - although we're still experiencing issues.

  2. monitoring Aug 03, 2022, 10:06 AM UTC

    The partner APIs appear to be back to normal however some users may still be experiencing symptoms from not being able to access the APIs during the outage. Users may need to refresh the app to back up and working.

  3. resolved Aug 03, 2022, 12:17 PM UTC

    Behaviour appears back to normal for users now.