myFitApp incident

Booking temporarily unavailable for some customers

Major Resolved View vendor source →

myFitApp experienced a major incident on December 20, 2022 affecting Cockpit and Core Services, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2022, 08:03 AM UTC
Resolved
Dec 20, 2022, 10:43 AM UTC
Duration
2h 39m
Detected by Pingoru
Dec 20, 2022, 08:03 AM UTC

Affected components

Cockpit and Core Services

Update timeline

  1. investigating Dec 20, 2022, 08:03 AM UTC

    We are currently experiencing issues with some German booking configurations and live streaming where classes are not always shown. We are investigating the issue with high priority.

  2. identified Dec 20, 2022, 08:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 20, 2022, 10:43 AM UTC

    We have successfully fixed this issue. Events schedule and live streaming classes are available again. We are taking all measures to avoid such incidents in future. We apologise for any inconvenience caused.