myFitApp experienced a major incident on March 23, 2023 affecting Cockpit and Core Services and API, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Cockpit and Core ServicesAPI
Update timeline
- investigating Mar 23, 2023, 04:20 AM UTC
We are currently experiencing issues with cockpit and mobile app services for some customers. We are investigating the issue with high priority.
- identified Mar 23, 2023, 04:28 AM UTC
The issue has been identified and we are in the process of rolling out a fix for the same.
- resolved Mar 23, 2023, 04:47 AM UTC
We have successfully fixed this issue. The platform should be working again. We are taking all measures to avoid such incidents in the future. We apologize for any inconvenience caused.