MyCase incident

Access to MyCase

Major Resolved View vendor source →

MyCase experienced a major incident on July 8, 2020 affecting MyCase, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2020, 11:53 PM UTC
Resolved
Jul 09, 2020, 12:05 AM UTC
Duration
12m
Detected by Pingoru
Jul 08, 2020, 11:53 PM UTC

Affected components

MyCase

Update timeline

  1. investigating Jul 08, 2020, 11:53 PM UTC

    MyCase is currently experiencing some connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved.

  2. identified Jul 08, 2020, 11:58 PM UTC

    We've identified the root cause of the issue and a fix is being implemented

  3. resolved Jul 09, 2020, 12:05 AM UTC

    Full access to MyCase has been restored. Our teams will continue to monitor.