MyCase experienced a notice incident on August 25, 2020 affecting MyCase, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Aug 25, 2020, 02:47 PM UTC
Some users may not be able to log into the client portal due to the email link not working properly. We are investigating this issue and working to return functionality as soon as possible. We will update this status as more information becomes available
- investigating Aug 25, 2020, 03:01 PM UTC
The issue has been resolved. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
- resolved Aug 25, 2020, 03:03 PM UTC
The issue has been resolved. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.