MyCase experienced a notice incident on April 13, 2021 affecting MyCase and Integrations and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2021, 03:30 PM UTC
We experienced issues with our site this morning. Engineering is aware of the problem and working to identify the root cause. We will provide updates as soon as more information is available.
- identified Apr 13, 2021, 03:56 PM UTC
Our engineers have identified the issue and we're working to restore access as soon as possible.
- identified Apr 13, 2021, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2021, 04:31 PM UTC
We continue working to restore service; the issue has been identified and our team is working to deploy a solution.
- monitoring Apr 13, 2021, 04:39 PM UTC
We have implemented a fix and access to MyCase has been restored. We continue to monitor performance.
- identified Apr 13, 2021, 05:01 PM UTC
We’re aware that MyCase is currently unavailable, our engineers are working to deploy a solution for this issue.
- monitoring Apr 13, 2021, 05:24 PM UTC
MyCase access has been restored; we will continue to monitor performance.
- resolved Apr 13, 2021, 06:14 PM UTC
This incident has been resolved.