MyCase experienced a major incident on July 22, 2021 affecting MyCase Credit Card Payments, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase Credit Card Payments
Update timeline
- investigating Jul 22, 2021, 04:48 PM UTC
We are aware of an issue with MyCase payment processing affecting some customers. Our engineers are actively working to resolve the issue. We will provide updates as soon as more information is available.
- resolved Jul 22, 2021, 05:14 PM UTC
Full access to MyCase Payments has been restored. Our teams will continue to monitor. We apologize for any inconvenience this may have caused.