MyCase experienced a critical incident on August 23, 2021 affecting MyCase, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Aug 23, 2021, 06:40 PM UTC
MyCase is currently experiencing connection issues and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- monitoring Aug 23, 2021, 06:55 PM UTC
The issue has been resolved and we are monitoring to ensure normal system performance.
- resolved Aug 23, 2021, 07:04 PM UTC
MyCase is now operating normally; we are closely monitoring performance.