MyCase experienced a critical incident on September 2, 2021 affecting MyCase, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Sep 02, 2021, 09:57 PM UTC
MyCase is currently experiencing connection issues and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- monitoring Sep 02, 2021, 10:05 PM UTC
The issue has been resolved and we are monitoring to ensure normal system performance.
- resolved Sep 02, 2021, 10:13 PM UTC
MyCase is now operating normally; we are closely monitoring performance.