MyCase experienced a critical incident on September 29, 2021 affecting MyCase, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Sep 29, 2021, 11:19 PM UTC
MyCase is currently experiencing connection issues and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- investigating Sep 29, 2021, 11:36 PM UTC
MyCase is now operating normally; we are closely monitoring performance.
- resolved Sep 29, 2021, 11:37 PM UTC
MyCase is now operating normally; we are closely monitoring performance.