MyCase experienced a major incident on November 17, 2021 affecting MyCase, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2021, 05:00 PM UTC
MyCase is currently experiencing connection issues and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- investigating Nov 17, 2021, 05:15 PM UTC
We are continuing to investigate this issue.
- investigating Nov 17, 2021, 05:30 PM UTC
We are continuing to investigate this issue.
- identified Nov 17, 2021, 05:37 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 17, 2021, 05:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 17, 2021, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 17, 2021, 06:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 17, 2021, 06:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 17, 2021, 06:53 PM UTC
This incident has been resolved.