MyCase experienced a minor incident on December 7, 2021 affecting MyCase and MyCase Credit Card Payments, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:16 PM UTC
MyCase is currently experiencing degraded performance. We are investigating the issue with one of our service providers who appears to be the root of the issue.
- investigating Dec 07, 2021, 04:44 PM UTC
We are continuing to investigate this issue with the service provider causing the degraded performance of MyCase.
- identified Dec 07, 2021, 05:01 PM UTC
Our service provider has identified the root cause and is actively working towards recovery.
- identified Dec 07, 2021, 05:45 PM UTC
Our service provider is continuing to work towards recovery.
- identified Dec 07, 2021, 06:24 PM UTC
Our service provider is starting to see some signs of recovery.
- identified Dec 07, 2021, 07:01 PM UTC
Our service provider is continuing to see signs of recovery.
- monitoring Dec 07, 2021, 08:16 PM UTC
Our service provider is continuing to see signs of recovery.
- monitoring Dec 07, 2021, 10:18 PM UTC
Our service provider is making significant progress in its recovery effort. We continue to monitor the performance of MyCase.
- resolved Dec 07, 2021, 11:09 PM UTC
This incident has been resolved.