MyCase experienced a critical incident on March 1, 2022 affecting MyCase and Integrations, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
MyCaseIntegrations
Update timeline
- investigating Mar 01, 2022, 01:57 PM UTC
MyCase is currently experiencing connection issues and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- identified Mar 01, 2022, 02:04 PM UTC
We've identified the root cause of the issue and a potential fix is in development for immediate release.
- identified Mar 01, 2022, 02:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 01, 2022, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 01, 2022, 04:05 PM UTC
This incident has been resolved.