MyCase experienced a minor incident on March 2, 2022 affecting MyCase and Integrations and 1 more component, lasting 8h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2022, 03:25 PM UTC
We are currently investigating the root cause of the slow loading for some features of MyCase.
- identified Mar 02, 2022, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 02, 2022, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 02, 2022, 04:07 PM UTC
All features of MyCase with the exception of the Calendar are fully operational. We are currently working on a fix for the Calendar feature.
- monitoring Mar 02, 2022, 05:45 PM UTC
All features of MyCase with the exception of the Calendar are fully operational. We are continuing to work on a fix for the Calendar feature.
- monitoring Mar 02, 2022, 07:26 PM UTC
We continue to work on a fix for the Calendar feature and hope to have it resolved shortly.
- monitoring Mar 02, 2022, 08:40 PM UTC
We continue to work on a fix for the Calendar feature and hope to have it resolved shortly. Thank you for your patience.
- monitoring Mar 02, 2022, 09:52 PM UTC
We continue to work on a fix for the MyCase Calendar feature but don't have a recovery ETA yet. The calendar can be accessed, and is functional, through the MyCase Mobile App.
- monitoring Mar 02, 2022, 10:41 PM UTC
The MyCase Calendar continues to only be accessible through the MyCase Mobile App. We are planning a database reboot at 10pm PT which should help recover the MyCase Calendar for web-based usage. We apologize for the inconvenience.
- resolved Mar 03, 2022, 12:20 AM UTC
The MyCase Calendar is now fully operational. We apologize for any inconvenience this may have caused.