MyCase experienced a minor incident on March 9, 2022 affecting MyCase, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Mar 09, 2022, 09:06 PM UTC
We are currently investigating the root cause of the slow loading for some features of MyCase.
- identified Mar 09, 2022, 09:12 PM UTC
The issue has been identified and we are working with our vendor partner, AWS, on recovery.
- monitoring Mar 09, 2022, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2022, 09:35 PM UTC
This incident has been resolved.