MyCase experienced a major incident on July 13, 2022 affecting MyCase, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Jul 13, 2022, 11:23 PM UTC
MyCase is currently experiencing some intermittent data access issues, and access to parts of the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- investigating Jul 13, 2022, 11:27 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2022, 11:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 13, 2022, 11:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2022, 11:32 PM UTC
This incident has been resolved.