MyCase experienced a major incident on August 15, 2022 affecting MyCase, lasting 22h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2022, 03:52 PM UTC
MyCase is currently experiencing intermittent connection issues and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
- investigating Aug 15, 2022, 04:26 PM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2022, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 15, 2022, 05:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 15, 2022, 06:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 15, 2022, 07:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 15, 2022, 08:11 PM UTC
Thank you for your patience, we have identified the issue and are monitoring the situation closely.
- monitoring Aug 15, 2022, 09:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 15, 2022, 10:31 PM UTC
Thank you for your patience as we continue working through this issue.
- monitoring Aug 15, 2022, 11:28 PM UTC
Our Engineering team is continuing to work on a fix for this issue.
- monitoring Aug 16, 2022, 12:33 AM UTC
Thank you for your patience as we continue working on this issue.
- monitoring Aug 16, 2022, 02:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 16, 2022, 01:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 16, 2022, 02:42 PM UTC
This incident has been resolved.