MyCase experienced a critical incident on August 16, 2022 affecting MyCase, lasting 8h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2022, 04:53 PM UTC
We are currently investigating this issue.
- identified Aug 16, 2022, 05:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 16, 2022, 05:37 PM UTC
We are continuing to explore a fix for this issue. In the meantime calendar syncing has been temporarily disabled for some firms using MyCase.
- identified Aug 16, 2022, 06:27 PM UTC
We are continuing to work on a fix for this issue. In the meantime calendar syncing has been temporarily disabled for some firms in MyCase.
- identified Aug 16, 2022, 07:49 PM UTC
We continue to work on a fix for this issue. In the meantime calendar syncing has been temporarily disabled for some firms in MyCase.
- monitoring Aug 16, 2022, 08:48 PM UTC
A fix has been implemented and we are monitoring the results. Calendar syncing will continue to be unavailable in some instances.
- monitoring Aug 16, 2022, 10:12 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 16, 2022, 11:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 17, 2022, 12:56 AM UTC
This incident has been resolved.