MyCase experienced a minor incident on June 6, 2023 affecting Integrations, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 06, 2023, 06:13 PM UTC
MyCase Mailbox is currently experiencing degraded performance caused by a service interruption with our third-party service, Nylas. Please visit their status page for more details as they work to resolve this incident as quickly as possible: status.nylas.com/ Thank you for your patience; we will post any updates here as soon as we have them.
- identified Jun 06, 2023, 07:06 PM UTC
Nylas is still working on bringing its API service back up to resolve the performance issues. Please visit the Nylas status page for the latest updates: status.nylas.com Thank you for your continued patience.
- monitoring Jun 06, 2023, 09:14 PM UTC
Nylas has rebuilt a key component of their infrastructure to try to mitigate the current issue. They are slowly routing traffic to it and that appears to be resolving the performance problems. We will continue monitoring and provide more updates if anything changes.
- resolved Jun 06, 2023, 11:15 PM UTC
This incident has been resolved and all systems are operational