MyCase experienced a minor incident on June 8, 2023 affecting MyCase, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Jun 08, 2023, 02:51 PM UTC
We are aware of an issue regarding uploading PDF documents to MyCase. Our engineers are investigating this instance, and we will have an update released as soon as possible. Please note that some users have found success in adding PDF documents by selecting Add > Document rather than dragging and dropping.
- identified Jun 08, 2023, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2023, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2023, 04:00 PM UTC
Thank you for your patience as our team worked to fix this issue. The incident has been resolved!