MyCase incident

MyCase Degraded Performance Due to Amazon Web Services Outage

Minor Resolved View vendor source →

MyCase experienced a minor incident on June 13, 2023 affecting MyCase and MyCase eCheck Payments, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 09:04 PM UTC
Resolved
Jun 13, 2023, 10:26 PM UTC
Duration
1h 21m
Detected by Pingoru
Jun 13, 2023, 09:04 PM UTC

Affected components

MyCaseMyCase eCheck Payments

Update timeline

  1. investigating Jun 13, 2023, 07:50 PM UTC

    The MyCase eCheck feature is currently experiencing disruption for some customers due to a partial outage of our cloud computing provider, Amazon Web Services.

  2. investigating Jun 13, 2023, 08:33 PM UTC

    MyCase and some of it's features may have degraded performance for some customers due to a partial outage of our cloud computing provider, Amazon Web Services.

  3. investigating Jun 13, 2023, 09:04 PM UTC

    It seems that Amazon Web Services has recovered. We will continue to monitor closely.

  4. monitoring Jun 13, 2023, 09:40 PM UTC

    A fix was implemented by the Amazon team and we are monitoring the results.

  5. resolved Jun 13, 2023, 10:26 PM UTC

    This incident has been resolved.