MyCase experienced a minor incident on March 5, 2024 affecting MyCase, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2024, 08:45 PM UTC
MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page and we will provide an update shortly.
- identified Mar 05, 2024, 09:17 PM UTC
The issue has been identified with an external network provider in California. Currently only California users are being affected. The network provider is aware of the problem and working on a solution.
- identified Mar 05, 2024, 09:47 PM UTC
The network provider is continuing to work on a solution. We will provide updates as soon as we receive them.
- monitoring Mar 05, 2024, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2024, 10:34 PM UTC
This incident has been resolved.