MyCase experienced a minor incident on March 19, 2024 affecting MyCase, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Mar 19, 2024, 07:38 PM UTC
MyCase is currently experiencing degraded performance of the Search feature resulting in slowness. Our Development Team is aware of this issue and working as quickly as possible to resolve it.
- investigating Mar 19, 2024, 08:11 PM UTC
We are continuing to investigate this issue.
- identified Mar 19, 2024, 08:26 PM UTC
The issue has been identified and several fixes are being implemented. Users should see some improvement as we continue to resolve.
- monitoring Mar 19, 2024, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2024, 11:40 PM UTC
This incident has been resolved.