MyCase experienced a minor incident on April 17, 2024 affecting MyCase, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2024, 07:25 PM UTC
New documents are failing to upload. Existing documents are still being returned as expected. We have identified the issue and are working on a fix to the database to resolve it as soon as possible.
- identified Apr 15, 2024, 08:16 PM UTC
The identified solution will require an overnight database update so we expect to have this issue fully resolved by tomorrow morning. We apologize for the inconvenience this may cause today and thank you for your patience as we work through this.
- identified Apr 15, 2024, 09:30 PM UTC
The update is in progress and will continue overnight to fix this issue
- identified Apr 16, 2024, 04:42 AM UTC
The update is ongoing and based on the current rate of progress we estimate it will be completed by early Tuesday afternoon.
- identified Apr 16, 2024, 03:31 PM UTC
We are continuing to implement the fix for this issue.
- identified Apr 16, 2024, 04:53 PM UTC
The database update is 70% complete but based on current progress it is now estimated to finish later this evening. Our goal is to have normal functionality again by tomorrow morning. We thank you for your patience and will continue to provide updates as new information is available.
- identified Apr 16, 2024, 10:46 PM UTC
We are continuing to implement the fix for this issue.
- resolved Apr 17, 2024, 12:33 PM UTC
This incident has been resolved and document functionality is back to normal for documents uploaded before or after the incident period. Documents uploaded during the service outage period may not load properly and need to be re-uploaded.