MyCase incident

Access to MyCase

Minor Resolved View vendor source →

MyCase experienced a minor incident on May 25, 2022 affecting MyCase, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2022, 04:05 PM UTC
Resolved
May 25, 2022, 04:23 PM UTC
Duration
17m
Detected by Pingoru
May 25, 2022, 04:05 PM UTC

Affected components

MyCase

Update timeline

  1. investigating May 25, 2022, 04:05 PM UTC

    MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

  2. monitoring May 25, 2022, 04:20 PM UTC

    The MyCase engineering team has restored all services and is actively working to ensure performance is back to normal standards. Please continue to watch this page for updates.

  3. resolved May 25, 2022, 04:23 PM UTC

    The MyCase service has been fully restored. Thank you for your patience.