MyCase experienced a major incident on May 31, 2024 affecting Integrations, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2024, 05:49 PM UTC
We are currently investigating a service interruption with LawPay Payments. This may affect your ability to record payments in MyCase if you are using the LawPay integration. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes.
- identified May 31, 2024, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 31, 2024, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2024, 07:05 PM UTC
The fix has resolved the primary issues and we are continuing to monitor to ensure full resolution.
- identified May 31, 2024, 07:35 PM UTC
We continue to see degraded performance that may cause intermittent slowness or 500 errors. We are continuing to work on the resolution.
- identified May 31, 2024, 08:51 PM UTC
We are identifying additional solutions and will continue to implement and monitor until the issue is fully resolved.
- monitoring May 31, 2024, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2024, 09:35 PM UTC
This incident has been resolved.