MyCase experienced a major incident on August 15, 2024 affecting MyCase, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
MyCase
Update timeline
- investigating Aug 15, 2024, 06:35 PM UTC
We are currently investigating a potential issue with our data center provider and will provide updates as soon as possible
- identified Aug 15, 2024, 06:58 PM UTC
We are seeing a recovery in our data center provider and will continue to monitor.
- monitoring Aug 15, 2024, 07:19 PM UTC
We are seeing a recovery in our data center provider and MyCase service appears to be restored. We will continue to monitor to ensure resolution.
- monitoring Aug 15, 2024, 07:22 PM UTC
We are seeing a recovery in our data center provider and MyCase service appears to be restored. We will continue to monitor to ensure resolution.
- resolved Aug 15, 2024, 07:42 PM UTC
This incident has been resolved.