MyCase incident

Error Logging in to MyCase

Notice Resolved View vendor source →

MyCase experienced a notice incident on November 19, 2024 affecting MyCase, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 06:08 PM UTC
Resolved
Nov 19, 2024, 10:09 PM UTC
Duration
4h
Detected by Pingoru
Nov 19, 2024, 06:08 PM UTC

Affected components

MyCase

Update timeline

  1. investigating Nov 19, 2024, 06:08 PM UTC

    Some users are experiencing errors when trying to log in to their MyCase account. While we investigate and fix the issue, this login page will work successfully: https://auth.mycase.com/login_sessions/new?client_id=tCEM8hNY7GaC2c8P&response_type=code

  2. monitoring Nov 19, 2024, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2024, 10:09 PM UTC

    This incident has been resolved.