MyCase incident

Degraded Multi Factor Authentication Performance- Text Messages

Minor Resolved View vendor source →

MyCase experienced a minor incident on April 22, 2025 affecting MyCase, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 01:41 PM UTC
Resolved
Apr 22, 2025, 03:18 PM UTC
Duration
1h 36m
Detected by Pingoru
Apr 22, 2025, 01:41 PM UTC

Affected components

MyCase

Update timeline

  1. investigating Apr 22, 2025, 01:41 PM UTC

    We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.

  2. monitoring Apr 22, 2025, 02:23 PM UTC

    MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.

  3. resolved Apr 22, 2025, 03:18 PM UTC

    This incident has been resolved.