MX Merchant Outage History

MX Merchant is up right now

Pingoru has recorded 51 incidents for MX Merchant: 5 in the last 12 months and 0 in the last 90 days.

Source: status.mxmerchant.com

51incidents recorded
5last 12 months
0last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking MX Merchant in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 525 (0%)

Incidents, newest first

Critical March 31, 2026 MX Merchant payment failures 1h 35m MX Merchant, Checkout API, MX Merchant Retail (iOS App), MX Merchant Express (iOS App)

Started Mar 31, 2026, 05:02 PM UTC· resolved Mar 31, 2026, 06:37 PM UTC

  1. investigating Mar 31, 2026, 05:02 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Mar 31, 2026, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 06:37 PM UTC

    We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →

Major December 5, 2025 MX Merchant latency 12h 53m MX Merchant, Checkout API

Started Dec 05, 2025, 06:08 PM UTC· resolved Dec 06, 2025, 07:01 AM UTC

  1. investigating Dec 05, 2025, 06:08 PM UTC

    We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

  2. investigating Dec 05, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 05, 2025, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 06, 2025, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 MX Merchant unavailable 5h 58m MX Merchant

Started Nov 18, 2025, 12:03 PM UTC· resolved Nov 18, 2025, 06:01 PM UTC

  1. investigating Nov 18, 2025, 12:03 PM UTC

    We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.

  2. identified Nov 18, 2025, 12:19 PM UTC

    We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible. We’ll share updates as we make progress. Thank you for your patience.

  3. identified Nov 18, 2025, 01:22 PM UTC

    Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.

  4. identified Nov 18, 2025, 02:37 PM UTC

    Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.

  5. identified Nov 18, 2025, 03:45 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 18, 2025, 04:39 PM UTC

    Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.

  7. monitoring Nov 18, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 18, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2025 MX Merchant Payment Failures 54m Checkout API

Started Jul 21, 2025, 06:55 AM UTC· resolved Jul 21, 2025, 07:49 AM UTC

  1. investigating Jul 21, 2025, 06:55 AM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Jul 21, 2025, 07:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2025, 07:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 07:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2025 MXMerchant Site Down 2h 28m MX Merchant, Checkout API, MX Merchant Retail (iOS App), MX Merchant Express (iOS App)

Started Mar 27, 2025, 12:24 PM UTC· resolved Mar 27, 2025, 02:52 PM UTC

  1. investigating Mar 27, 2025, 12:24 PM UTC

    Degraded performance. Issue is being investigated

  2. investigating Mar 27, 2025, 12:56 PM UTC

    We are investigating newer reports of payment failures. We are actively researching and will provide more information shortly.

  3. investigating Mar 27, 2025, 01:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 27, 2025, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 27, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 27, 2025, 02:33 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 27, 2025, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2025 MX Merchant Degraded Performance 5h 22m MX Merchant, Checkout API, MX Merchant Retail (iOS App), MX Merchant Express (iOS App)

Started Mar 10, 2025, 04:39 PM UTC· resolved Mar 10, 2025, 10:01 PM UTC

  1. investigating Mar 10, 2025, 04:39 PM UTC

    We are investigating reports of degraded performance. We are actively researching and will provide more information shortly.

  2. investigating Mar 10, 2025, 06:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 10, 2025, 08:45 PM UTC

    The issue has been identified and a fix is being solutioned.

  4. resolved Mar 10, 2025, 10:01 PM UTC

    The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →

Major January 24, 2025 NICE inContact not connecting with Agents 5h 13m MX Merchant

Started Jan 24, 2025, 04:37 PM UTC· resolved Jan 24, 2025, 09:50 PM UTC

  1. investigating Jan 24, 2025, 04:37 PM UTC

    We are currently investigating the issue

  2. investigating Jan 24, 2025, 04:49 PM UTC

    We are currently experiencing an issue with our phone system. We are working with our phone provider to resolve this situation. We apologize for the incovience

  3. investigating Jan 24, 2025, 07:42 PM UTC

    We are continuing investigating the issue

  4. identified Jan 24, 2025, 07:44 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support. Identified - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  5. identified Jan 24, 2025, 08:17 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  6. identified Jan 24, 2025, 08:53 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  7. identified Jan 24, 2025, 09:32 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  8. resolved Jan 24, 2025, 09:50 PM UTC

    Teams are getting calls now successful. Issue resolved

Read the full incident report →

Critical December 15, 2024 MX Merchant is experiencing intermittent outage 46m MX Merchant, Checkout API, MX Merchant Retail (iOS App), MX Merchant Express (iOS App)

Started Dec 15, 2024, 04:45 PM UTC· resolved Dec 15, 2024, 05:31 PM UTC

  1. investigating Dec 15, 2024, 04:45 PM UTC

    We are investigating that MX Merchant (https://mxmerchant.com/) is experiencing an intermittent outage . The team is actively investigating and will implement a fix as soon as possible.

  2. resolved Dec 15, 2024, 05:31 PM UTC

    The availability issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →