Munisense incident

Portals unavailable

Critical Resolved View vendor source →

Munisense experienced a critical incident on July 20, 2023 affecting Customer Portal and Customer Portal and 1 more component, lasting 14h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 04:15 PM UTC
Resolved
Jul 21, 2023, 06:58 AM UTC
Duration
14h 43m
Detected by Pingoru
Jul 20, 2023, 04:15 PM UTC

Affected components

Customer PortalCustomer PortalNotificationsPortal Webservice API

Update timeline

  1. investigating Jul 20, 2023, 04:15 PM UTC

    We are currently that seeing all portals are unavailable. The cause has been identified and a solution is being implemented at this moment.

  2. identified Jul 20, 2023, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2023, 04:28 PM UTC

    Our water portals are operational again.

  4. monitoring Jul 20, 2023, 05:05 PM UTC

    Noise portals are available again. We are monitoring the situation but at this moment everything seems to be working again.

  5. resolved Jul 21, 2023, 06:58 AM UTC

    This incident has been resolved.