Munisense experienced a critical incident on July 20, 2023 affecting Audio Streaming, lasting 19h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2023, 04:17 PM UTC
There are problems in the data-center where audio stream is being stored. An engineer has been dispatched to investigate.
- monitoring Jul 20, 2023, 05:08 PM UTC
Audio streaming is working again. If your device was streaming audio there is unfortunately a gap of around two hours that we cannot recover. If your device was recording audio internally that audio can be recovered by downloading snippets of audio.
- monitoring Jul 21, 2023, 07:48 AM UTC
We are seeing that the audio stream availability (the green bar in the graphs) is not being displayed. The audio stream of last night has been stored by our system, but the green bar is not up to date. This is being worked on and we expect the green bar to be fully up to date somewhere today.
- resolved Jul 21, 2023, 11:47 AM UTC
All audio stream has been processed and the green bar is now once again up to date in the portal.