Munisense experienced a major incident on September 13, 2023 affecting Customer Portal and Customer Portal and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Customer PortalCustomer PortalPortal Webservice API
Update timeline
- identified Sep 13, 2023, 11:43 AM UTC
We are currently that seeing all portals are unavailable. The cause has been identified and a solution is being implemented at this moment.
- monitoring Sep 13, 2023, 12:04 PM UTC
A fix has been implemented and released, we are currently monitoring our services
- resolved Sep 13, 2023, 12:34 PM UTC
As far as we can see there are no longer any issues with the portals. We consider this issue now resolved.