Munisense experienced a major incident on September 18, 2023 affecting Sensor Data Stream, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 07:08 AM UTC
After our maintenance a small part of our water nodes are unable to connect. We are investigating the issue.
- identified Sep 18, 2023, 08:13 AM UTC
We have identified where the issue is located. The only devices affected are our LV8's. We are working hard to find a solution. We will update this ticket when we have resolved the issue.
- monitoring Sep 18, 2023, 08:57 AM UTC
A fix has been implemented and we see new devices come back online. Devices that missed their window will report back in tomorrow. We are currently monitoring the dataflow. If you have any issues when installing new devices please let us know by contacting our support
- resolved Sep 18, 2023, 10:59 AM UTC
We see no more issue and are now closing this incident. The root cause has been found: a system upgrade resulted in a slight change in configuration. This was detected by us automatically but needed some time to fully understand it and resolve it. Your sensor should send its data again within 24 hours. If you continue to have problems please contact [email protected]