Munisense experienced a minor incident on September 19, 2023 affecting Customer Portal and Portal Webservice API, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2023, 12:26 PM UTC
Due to an network related issue our noise platform has degraded performance. Loading could be slower then normal or it might fail every once in a while. Please refresh the page or try again after a minute. We have contacted our provider requesting more information.
- monitoring Sep 20, 2023, 07:19 AM UTC
The issue has been identified. A broken network-cable was replaced last night. All issues should be resolved, we are monitoring the situation. Our apologies for any inconvenience caused. If you have any questions please contact [email protected]
- identified Sep 20, 2023, 08:21 AM UTC
It seems that the issue is still not resolved, we are contacting the datacenter again!
- monitoring Sep 20, 2023, 03:02 PM UTC
The situation seems to be better, we did not observe any issues this afternoon. We will continue to monitor the situation.
- resolved Sep 21, 2023, 12:54 PM UTC
We have received confirmation from the Datacenter. The cable that was causing our issues has been replaced. We will keep an extra eye on it the coming days but are closing this statuspage. If you have any questions please contact [email protected]