Munisense incident

Loggers (lv7/lv8) installed in a new location are unable to connect to the mobile network

Major Resolved View vendor source →

Munisense experienced a major incident on October 25, 2023 affecting Sensor Data Stream, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2023, 09:32 AM UTC
Resolved
Oct 30, 2023, 10:51 AM UTC
Duration
5d 1h
Detected by Pingoru
Oct 25, 2023, 09:32 AM UTC

Affected components

Sensor Data Stream

Update timeline

  1. identified Oct 25, 2023, 09:32 AM UTC

    We have just received word from our provider that devices are not able to register to the mobile network. Devices that are currently already registered (everything "in place") should continue to work. Devices that are being moved (e.g. installed) might not connect to the network. We have not yet received a timeframe. As soon we have more information we will update this page.

  2. identified Oct 26, 2023, 08:42 AM UTC

    We have received word from our operators that the issue should be resolved. However we are still seeing issues with some devices so we are escalating the issue with them.

  3. resolved Oct 30, 2023, 10:51 AM UTC

    The issue regarding new devices not being able to connect has been solved. If you continue to see problems or have any other issues please contact [email protected]