Munisense experienced a minor incident on April 30, 2024 affecting Sensor Data Stream and External Message Queue and 1 more component, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 30, 2024, 07:25 AM UTC
Due to an issue in our backoffice last night we did not take in data for some time. Most sensors should buffer the data and are now busy sending this to our backoffice. This will take some time and during that time you might only see old data or you might see your data delayed. Not all sensors are affected, for example everything on the white ZGD gateway is not. But devices like mssp, msnp are.
- monitoring Apr 30, 2024, 08:48 AM UTC
All date has een reported and back filled into our database. We will monitor the situation. If you see any missing data please contact [email protected] so we can investegate.
- identified Apr 30, 2024, 11:43 AM UTC
The issue does not seem to be resolved, it is possible that your data is delayed for a few minutes. We are again investigating the problem.
- identified Apr 30, 2024, 01:00 PM UTC
We are still working on a solution, your data might be delayed for up to a couple of minutes. If you require any assistance please contact [email protected]
- monitoring Apr 30, 2024, 01:27 PM UTC
We have implemented a fix, all data has been stored again and we can keep-up with the incoming data. We currently do not observe any more delays in the data. We will keep monitoring the situation. If you have any questions please contact [email protected]
- resolved Apr 30, 2024, 02:09 PM UTC
Everything is still working fine. If you notice any problems please contact [email protected]