Munisense experienced a minor incident on August 7, 2024 affecting Customer Portal and Notifications and 1 more component, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Customer PortalNotificationsCustomer PortalNotifications
Update timeline
- identified Aug 07, 2024, 08:10 AM UTC
Currently we have encountered issues with our email service. This causes emails for password resets and notifications to not being send properly. We are working on resolving this issue
- monitoring Aug 07, 2024, 09:19 AM UTC
A fix has been implemented and emails should now be send again. We are monitoring the process. If you encounter any issues please contact us at our support
- resolved Aug 07, 2024, 01:15 PM UTC
We have seen no further issues with our email services, and consider the matter resolved.