Munisense experienced a minor incident on August 8, 2024 affecting Customer Portal and Notifications and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Customer PortalNotificationsCustomer PortalNotifications
Update timeline
- identified Aug 08, 2024, 07:52 AM UTC
Currently we have encountered issues with our email service. This causes emails for password resets and notifications to not being send properly. We are working on resolving this issue
- identified Aug 08, 2024, 09:03 AM UTC
A fix has been implemented and emails should now be send again. We are monitoring the process. If you encounter any issues please contact us at our support
- monitoring Aug 08, 2024, 09:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 08, 2024, 11:52 AM UTC
We have seen no further issues with our email services, and consider the matter resolved.