Munisense incident

Portal error "Could not load user information"

Major Resolved View vendor source →

Munisense experienced a major incident on September 2, 2024 affecting Customer Portal and Customer Portal, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2024, 07:57 AM UTC
Resolved
Sep 02, 2024, 11:07 AM UTC
Duration
3h 9m
Detected by Pingoru
Sep 02, 2024, 07:57 AM UTC

Affected components

Customer PortalCustomer Portal

Update timeline

  1. investigating Sep 02, 2024, 07:57 AM UTC

    We are aware of this issue and hope to have more info in the next 5 minutes

  2. monitoring Sep 02, 2024, 08:02 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Sep 02, 2024, 11:07 AM UTC

    We have not seen additional problems. We are still investigating the root cause of this problem. If you have any problems or questions please contact [email protected]