Munisense incident

No emails are being sent (invites, notifications, reports)

Major Resolved View vendor source →

Munisense experienced a major incident on October 3, 2024 affecting Notifications and Notifications, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 09:50 AM UTC
Resolved
Oct 03, 2024, 12:57 PM UTC
Duration
3h 6m
Detected by Pingoru
Oct 03, 2024, 09:50 AM UTC

Affected components

NotificationsNotifications

Update timeline

  1. investigating Oct 03, 2024, 09:50 AM UTC

    We are currently unable to sent out any emails. This has effect on invites, notifications and reports. Our support (Zendesk) is unaffected. We are currently looking into this issue. If you require support please send an email to [email protected]

  2. monitoring Oct 03, 2024, 11:41 AM UTC

    The issue has been resolved, any missed reports should be sent out in the coming minutes

  3. resolved Oct 03, 2024, 12:57 PM UTC

    We have not observed any more issues. If you notice a problem with emails please contact us at [email protected]