Munisense experienced a major incident on November 26, 2024 affecting Audio Streaming and Customer Portal, lasting 19h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2024, 12:21 PM UTC
We are currently seeing and investigating an issue related to the availability of our real-time audio stream. This may result in data-loss regarding the audio stream. Sensor-data itself seems unaffected for now. Updates will be posted here when new information becomes available.
- investigating Nov 26, 2024, 12:39 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 26, 2024, 03:32 PM UTC
The system is stable once again but we keep monitoring the situation. There will be some gaps in the audio-stream data, roughly between 12:45 and 15:30 CET.
- resolved Nov 27, 2024, 08:20 AM UTC
Last night the root cause was found and confirmed repaired. We will now close this statuspage. If you notice any problems with your devices please contact [email protected]