Casper Legacy Core Outage (MWT-TID: 84219)

Update timeline

1. resolved Jun 24, 2025, 03:30 AM UTC

   Type: Incident Duration: 6 hours and 27 minutes Affected Components: , Encampment, Chugwater, Bar Nunn, Burns, Environmental Systems, Environmental Systems, Glenrock, Hanna, , Network Status, Network Status, , , , , Voice, Layer 2 Transport, , , , , Power Systems, Peering, Torrington, Evansville, Medicine Bow, Mills, Hawk Springs, Laramie, Casper, Rock River, Alcova, , , Wheatland, Cheyenne, DNS / rDNS, Domain Registration, Webhosting, Customer Portal, , Saratoga, Rolling Hills, Email, Power Systems, Services → Internet → Converse County → Mountain West Technologies → Cheyenne → Natrona County → Carbon County → Albany County → Datacenters → Platte County → Goshen County → Casper → Laramie County → Jun 24, 08:41:57 GMT+0 - Monitoring - Engineering teams are continuing to restore a limited number of voice services that are still being impacted in addition to some hosted web services. We expect to have this resolved at or before 6:00AM. All internet service were restored before midnight, Tuesday June 24th. If you are continuing to have internet issues please reboot your router and if issues persist reach out to our support team at \[[email protected]\](mailto:[email protected]) Jun 24, 05:31:15 GMT+0 - Monitoring - Engineering teams are continue to review issues impacting limited customers in service areas. These are to be resolved over the next 90 minutes. Jun 24, 03:30:27 GMT+0 - Investigating - We are currently investigating this incident. Jun 24, 04:32:46 GMT+0 - Monitoring - Mountain West engineering teams responded to a incident that affected services across the network for a short time. This issue is resolved and services across the network are restoring. Please notify [[email protected]](mailto:[email protected]) if you are still having issues with services. Updates will follow shortly. Jun 24, 06:51:05 GMT+0 - Monitoring - Internet services are restored across the network. If you are still having issue please reboot your router. If this does not resolve your issue please reach out to [[email protected]](mailto:[email protected]) so our team can investigate. Voice service customers may still be having issues. Teams are engaged and are continuing to work the issue. Updates will follow as restoration continues. Jun 24, 09:56:58 GMT+0 - Resolved - This incident has been resolved.